Mercari Guide

Mercari (メルカリ)Purchasing Attention

Due to the particularity of the Mercari website, once Mercari purchases are signed by the Japanese logistics center. Mercari sellers will ask to give an evaluation. If it is impossible to immediately respond, the seller will give negative comments on the account, which will affect your future purchase on Mercari, please kindly take note.

Therefore, after the Japanese logistics center confirms well received the item, the staff will directly give the seller an evaluation.
If individual requires photo shooting to inspect the item, please contact our customer service for related operation and quotation.

If purchasing virtual goods at Mercari, sellers will generally ask an evaluation within hours after issuing the virtual code. After we notify individual virtual code, please reply within four hours to verify that the code is normal and operable. No reply within four hours, we will respond to the seller.

**All Mercari Shopping, Hoyoyo will try its best to assist individual to communicate with Mercari sellers. Once you placed orders with us to order Mercari web products, you have agreed and clearly understood the purchasing process and risks related to this website.

**Before / after Mercari or Fril order cancelled, there is 1% possibility that the seller may cancel the first bidder record and offer the transaction to the second offered. In this case, when the final bid end and the item winner falls on your account, customers has obligation to the transaction and responsible for the price of the goods.

**All customers are required to process the order questions through the following steps. This site will only give priority to orders with earlier payment and order number.

1. Press "Mercari Purchase" Button

2. There two ways to do searching:

a) You may search items on search bar by Keywords

b) Finding items from Categories

3. Press "Buy via Hoyoyo"

4. Please remark:

a) size & colors if any, or...

b) you may fill in questions for seller or...

c ) the price that you would like to offer  (Example: Please assist to do price negotiate 『your wish price』,TQ!)

Please kindly follow the steps to saves time, try to make your questions clear and easy to understand, easier for our buyer to handled efficiently.